Terms and Conditions

1. The service

Ollevi is a digital organisation service operated by MJO Group of Companies. It helps users record personal, family, financial and estate-related information and store selected documents. Ollevi is not a law firm, financial adviser, executor, fiduciary service, emergency service or document custodian for original legal documents.

2. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into an agreement. You must provide accurate account information, keep your credentials confidential and promptly report suspected unauthorised use. You are responsible for activity performed through your account unless applicable law provides otherwise.

3. Your information and documents

You retain responsibility for and any rights you hold in content you submit. You grant Ollevi the limited permission needed to host, process, display and transmit that content solely to provide, secure and improve the service. You must have authority to submit information about other people and must not upload unlawful, harmful, infringing or malicious material.

Do not store banking PINs, passwords, payment-card details, one-time passwords, private keys or recovery phrases. Keep original wills, identity documents and other documents in any physical location required by law or professional advice.

4. Subscriptions and payment

Paid access is offered as a recurring subscription at the price shown before checkout. Current subscription information is described in the Subscription Policy, which forms part of these terms. Payment is handled by a third-party payment provider, and Ollevi does not receive full card details.

5. Acceptable use

You may not attempt unauthorised access, test or bypass security, interfere with the service, upload malware, misuse another person’s information, use Ollevi for unlawful activity, or resell the service without written permission.

6. Availability and changes

We aim to provide a reliable service but cannot promise uninterrupted or error-free access. Maintenance, security incidents, provider failures or events outside reasonable control may affect availability. Features may be improved, replaced or discontinued, but material changes affecting paid use will be communicated where reasonably possible.

7. Intellectual property

Ollevi’s name, design, software, written guidance and branding belong to MJO Group of Companies or its licensors. These terms do not transfer those rights to users.

8. Suspension and termination

We may restrict or terminate access where reasonably necessary for security, non-payment, unlawful use or a serious breach of these terms. Where appropriate, we will provide notice and a reasonable opportunity to remedy the issue. Users may stop using Ollevi and cancel a subscription in accordance with the Subscription Policy.

9. Liability

To the fullest extent permitted by law, Ollevi is not liable for decisions made from user-entered information, missing or outdated information, loss caused by a user sharing credentials, or indirect and consequential losses. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.

10. Governing law

These terms are governed by the laws of the Republic of South Africa. Any dispute should first be raised with us at mjogroup55@gmail.com so that we can try to resolve it fairly. Users retain any rights to approach a competent regulator, ombud or court.

11. Changes to these terms

We may update these terms when the service or law changes. Material changes will take effect after reasonable notice where required. Continued use after the effective date constitutes acceptance to the extent permitted by law.