Privacy Policy

1. Who is responsible

Ollevi is operated by MJO Group of Companies, which is responsible for deciding how personal information is processed through the service. Privacy requests may be sent to mjogroup55@gmail.com.

2. Information we collect

We may process account details, contact information, subscription records, Life File answers, uploaded documents and photographs, trusted-person details, support communications, and technical information needed to operate and protect the service.

Some information entered into a Life File may be sensitive or may concern another person. Users must only provide information they are entitled to record and must avoid banking PINs, passwords, card details, cryptocurrency recovery phrases and similar access secrets.

3. Why we use information

Information is used to create and secure accounts, provide and personalise the Life File, store user-selected content, process subscriptions, respond to requests, prevent abuse, maintain the service, meet legal duties and protect the rights of users and Ollevi.

4. Legal basis and consent

We process information where it is necessary to provide the service requested by the user, comply with law, pursue legitimate operational and security interests, or where valid consent has been given. Consent may be withdrawn where processing depends on consent, without affecting earlier lawful processing.

5. Service providers and disclosures

Information may be processed by carefully selected providers that support authentication, hosting, storage, email, security and payments. They may process information only for the relevant service and subject to applicable obligations. We may also disclose information when legally required, to protect rights or safety, or during a lawful business reorganisation.

Ollevi does not sell personal information.

6. International processing

Some technology providers may process information outside South Africa. Where this occurs, we take reasonable steps to use providers and arrangements that offer appropriate protection as required by applicable law.

7. Retention

We retain information for as long as reasonably necessary to provide the account, meet legal and accounting obligations, resolve disputes and protect the service. Retention periods differ by information type. Deletion requests remain subject to information that must lawfully be retained and to reasonable technical backup cycles.

8. Security

We use reasonable organisational and technical safeguards appropriate to the nature of the service. No online system can guarantee absolute security. Users must protect their sign-in details and notify us promptly if they suspect unauthorised access.

9. Your rights

Subject to applicable law, users may ask whether we hold their information, request access or correction, object to certain processing, request deletion, withdraw consent, or complain about our handling of personal information. We may need to verify identity before acting on a request.

South African users may also lodge a complaint with the Information Regulator of South Africa.

10. Children

Ollevi accounts are intended for adults. A user recording information about a child must have lawful authority and must use appropriate care.

11. Updates

We may update this policy when the service, providers or legal requirements change. The effective date will be revised and material changes may also be communicated through the service.